|
• Orders
are received in our
dispatch department
via email and inputted into our system
within 2 hours
•
Customers are contacted and scheduled
within 2 business hours of Team TSI
receiving the order, the
TSI Tracker is
updated and automated email updates are sent to
the vendor and customer
• A
confirmation email is sent 72 hours prior to the
customer appointment to verify the
installation address, that the equipment
is onsite and the date and time of
installation
• The
order is sent to the
installation
technician via
email to their Smartphone
• The
order is completed and updated via
Smartphone/PDA device with
TSI
Formenator™ with photos, scan, VIN #
and other relevant information
• Order
updates of the installation details
automatically sent to the vendor and
customer on PDF overlay by email
• A
customer survey is emailed within hours of the
service visit to the customer
•
Customer survey results and order
details are available online to the
vendor |
